Our dedicated team of pharmacy rejection resolution specialists can provide support with daily & cycle fill rejects, including rejection codes requiring a phone call to insurance or facility.
Our experts can assist you with the following:
Overrides
Prior Authorizations
Census Management
Rebills
Therapeutic Interchange
Calling Operators Are Available 24/7, 365 Days A Year.
Documentation & Procedural guidelines created based on your preferences & input.
Option to choose which rejection codes we are responsible for.
Training and procedural updates happen in real time.
Daily operator productivity standards to pharmacy agreement.
Quality assurance policies from day one to ensure excellent performance.
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Guaranteed Service Level Agreement standards & proven 98% rate of perfection.
24/7, 365 days a year, IND’s global data centers are at work for you.