PODS On Call maintains consistency by providing the same level of productivity, efficiency and quality during off-peak hours with our experienced support team for long-term care facilities.
WHEN YOU GO HOME, WE DON’T
Let your staff rest & recharge while we manage your after-hours.
Quality after-hours support is important to your business and your customers. Our process is personalized to each of our customers needs, providing both the technical and the operational resources required. All after hours support calls are answered by a live operator unlike other services that require callers to leave a message.
Features
Our pharmacists are an extension of your business and we tailor processes to your specific needs.
Dedicated, licensed pharmacists to handle your after hours calls
Calls answered live by PODS On Call staff with LTC pharmacy experience
LTC pharmacy experienced customer service support
Medication delivery coordination & delivery verification
Pricing structure based on call type, not per minute or time spent
Emergency dispense of urgent or first dose medications, including first dose automation order verification & release
Handle inquiries or consults such as medication & allergy interactions, clinical questions, & order status
Call & order management portal for efficiency & reporting
We can also remote into your system to submit orders to the designated back-up pharmacy.
Don't turn off the lights, PODS On Call is up all night.
Let us manage your afterhours calls & customer support so your staff pharmacists can work rested & refreshed after a night without on-call interruptions.
WE’RE HERE TO HELP YOUR BUSINESS GROW
Schedule a consultation to speak with one of our sales team members today.