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Maintain consistency by providing the same level of productivity, efficiency and  quality during off-peak hours with our experienced PODS On-Call support team.

When You Go Home, We Don’t

Quality after-hours support is important to your business and your customers. Our process is personalized to each of our customers needs, providing both the technical and the operational resources required.

ind 60 years experience
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Dedicated, licensed pharmacists to handle your afterhours calls

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Calls answered live by PODS On-Call staff with LTC pharmacy experience.

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LTC pharmacy experienced customer service support

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Medication Delivery coordination & delivery verification

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Pricing structure based on call type, not per minute or time spent

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Emergency dispense of urgent or first dose medications, including first dose automation order verification & release

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Handle inquiries or consults such as medication & allergy interactions, clinical questions, & order status

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Call & order management portal for efficiency & reporting

0
%
Of callers hang up in discouragement with automated call systems
0
%
Quit doing business with a company after a bad experience
0
%
Consumers that base their loyalty by their customer service experience
0
%
Consumers that base their loyalty by their customer service experience
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All After hours support calls are answered by a live operator unlike other services that require callers to leave a message.

Don’t Turn Off The Lights, PODS On Call Is Up All Night

Let us manage your afterhours calls & customer support so your staff pharmacists can work rested & refreshed after a night without on-call interruptions.

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We’re here to help your business.

Find out more about
the benefits when
working with IND Consulting.